FAQ
Have a question? You’ll likely find the answer below. If not, email us at info@aurora-anchorage.com
Ordering is simple:
1. Browse our collections and select your item
2. Choose size + quantity
3. Click Add to Cart
4. Checkout securely
1. Browse our collections and select your item
2. Choose size + quantity
3. Click Add to Cart
4. Checkout securely
You’ll receive a confirmation email after placing your order.
Processing time: 1–3 business days
Shipping time: 5–15 business days after dispatch
Once shipped, you’ll get a tracking link via email.
Processing time: 1–3 business days
Shipping time: 5–15 business days after dispatch
Once shipped, you’ll get a tracking link via email.
Yes. All orders include tracking. It may take up to 3 days to activate.
If you don’t receive tracking, email: info@noire-london.co.uk
If you don’t receive tracking, email: info@noire-london.co.uk
Contact us within 24 hours: info@noire-london.co.uk
If your parcel has already shipped, updates may not be possible.
If your parcel has already shipped, updates may not be possible.
Returns are accepted only for defective or damaged items within 30 days.
To request a return, email:
- Order number
- Reason for return
- Photo of product (if damaged)
Items must be unused, unwashed, and in original packaging.
Customers cover return shipping. Refunds after inspection.
Returns cannot be processed for items in transit.
To request a return, email:
- Order number
- Reason for return
- Photo of product (if damaged)
Items must be unused, unwashed, and in original packaging.
Customers cover return shipping. Refunds after inspection.
Returns cannot be processed for items in transit.
Currently UK only. We may expand internationally soon.